Reselling Information: Claude Vanbeveren on Service Portal, Part Two
From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.
Customer loyalty isn’t as easy as it sounds, but it is achievable.
Your knowledge base is the heartbeat of your customer service operation. If your helpdesk fails to provide meaningful support–or, even worse, creates any level of end-user frustration–your whole organization suffers. How can you face these...
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