Reselling Information: Claude Vanbeveren on Service Portal, Part Two
Businesses lose $1.6 trillion each year to customer switching. Customer intimacy builds stronger relationships between brands and customers, making it the most important element of your business.
A helpdesk knowledge base stands on the front line of daily customer retention. The problem, though, is that your helpdesk agents have to sift through piles of irrelevant information to find the right answers to...
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