Showcase

Customer Experience, Helpdesk

The Top 7 Customer Service KPIs and How to Assess Them

From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.

Customer Experience, Product Information

Improve Customer Loyalty with these Three Simple Steps

Customer loyalty isn’t as easy as it sounds, but it is achievable.

Customer Experience, Helpdesk

Why Your Knowledge Base is the Most Important Part of Your Helpdesk (and How to Instantly Enhance it)

Your knowledge base is the heartbeat of your customer service operation. If your helpdesk fails to provide meaningful support–or, even worse, creates any level of end-user frustration–your whole organization suffers. How can you face these...