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Category: Product Information

Optimizing Customer Support Content: An Interview with Lisa Ekstrom, Part One

Customer support content: it can alleviate call center burden, attract (or repel) repeat business, even reinforce a brand relationship. We spoke to Creative Director of Marketing & Design Lisa Ekstrom to find out how.

Metadata Enrichment for Greater Efficiency: Claude Vanbeveren on Service Portal, Part Three

Implemening enterprise-wide metadata enrichment can be hit-or-miss and labor-intensive. But what if it could be made easy, and plug-and-play?

Customer Care 2024: Accountability and Excellence

Customer care is not just a soft skill—it's a measurable, vital component of business success.

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