Reselling Information: Claude Vanbeveren on Service Portal, Part Two
Call listening boosts call center performance, customer support, and cost-effectiveness. Learn how quality monitoring improves your bottom line.
Building an effective internal knowledge base can save your business time and money. But there's more to it than compiling all your company information into a website.
A helpdesk knowledge base stands on the front line of daily customer retention. The problem, though, is that your helpdesk agents have to sift through piles of irrelevant information to find the right answers to...
