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Category: Customer Experience

3 Crucial Benefits of an Internal Knowledge Base

An internal knowledge base is integral to any organization. Choose the right one for better customer support and repeat business.

Addressing Technophobia (and Increasing Sales) with Better Product Support

Technophobia is a common--even natural response to unfamiliar tech. But it can undermine customer satisfaction, feature adoption and even purchase. Could the answer be better product support?

You Need an Internal Knowledge Base for Your Company, and Here’s Why

Building an effective internal knowledge base can save your business time and money. But there's more to it than compiling all your company information into a website.

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