Are We There Yet? Surveying Obstacles to EV Adoption
55% of people use explainer video when making purchase decisions. And when consumers are learning about a new product they just purchased, they're three times more likely to watch a YouTube explainer video than open...
From retention rate to resolution rates, these seven customer service KPIs and metrics can tell you if your service team is offering the help customers need.
Customer loyalty isn’t as easy as it sounds, but it is achievable.
