Showcase

Category: Customer Experience

AVA, the AI-Based, Multimedia Advanced Vehicle Assistant, will Transform Retailer Traffic, OEM Recalls and Driver Convenience

“AVA lets drivers interact with a knowledgable, highly-accurate in-vehicle AI, making it an incredibly valuable convenience for them.”

Optimizing Customer Support Content: An Interview with Lisa Ekstrom, Part One

Customer support content: it can alleviate call center burden, attract (or repel) repeat business, even reinforce a brand relationship. We spoke to Creative Director of Marketing & Design Lisa Ekstrom to find out how.

Customer Care 2024: Accountability and Excellence

Customer care is not just a soft skill—it's a measurable, vital component of business success.

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