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Optimizing Customer Support Content: An Interview with Lisa Ekstrom, Part One

Customer support content: it can alleviate call center burden, attract (or repel) repeat business, even reinforce a brand relationship. We spoke to Creative Director of Marketing & Design Lisa Ekstrom to find out how.

EV Incentives: Driving Change and Building a More Sustainable Future

The transition to electric vehicles in the United States is well underway, supported by a variety of federal and state EV incentives aimed at lowering the barriers to entry for consumers.

Metadata Enrichment for Greater Efficiency: Claude Vanbeveren on Service Portal, Part Three

Implemening enterprise-wide metadata enrichment can be hit-or-miss and labor-intensive. But what if it could be made easy, and plug-and-play?

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