Service Information
Expert Service and Time Study Development
From technical reference content to labor time studies, our Service Information teams immerse themselves in the products, engineering process and unique service strategies of every client, working side-by-side with client teams to coordinate timing and to ensure high-quality, on-time delivery. Tweddle Group’s expert technician teams validate client products in our fully equipped, on-site service facilities. Rigorous quality controls ensure the outstanding accuracy of our service content.
Tweddle Group brings uncompromised care and attention to the service operations we support. We take this work personally, going beyond mere accuracy and delivery dates with a relentless pursuit of innovation, cost savings and client-specific efficiency gains you’ll find nowhere else in the industry.
End-to-End Service Information Development
SERVICE INFORMATION AUTHORING
Our authoring teams support every service information output, including text, line art and photographs for component description and operation, body repair, installation/removal, assembly/disassembly, adjustment, inspection, and diagnostic procedures.
Our flexible XML authoring environment offers seamless language localization and distribution. Our Service Information Update process is fast and user-friendly, and our review management system makes it easy for stakeholders to validate content accuracy.
LABOR OPERATIONS DEVELOPMENT
Labor time studies and repair validations demand first-hand technical knowledge along with secure, fully equipped technician workspaces. Tweddle Group comes complete with the expert resources and facilities needed to serve as a plug-and-play service information solution.
Along with general labor operations, we provide time studies for general labor, new vehicle prep and paint, plus warranty investigations, recall support, benchmarking, essential tools tracking, advanced service engineering, tear-down procedures and more.
CLIENT REQUIREMENTS AND INDUSTRY STANDARDS
We follow all client requirements for the transportation and storage of pre-production and production-level assets in our secure work areas, complete master technician tools and standard equipment.
Our industry-leading authoring system conforms to OASIS/DITA standards. It stores finished graphics and original source files—along with videos, audio files and animations—in a fully-searchable repository for consistency and reuse. A unique development workflow provides 24/7 access to the authoring environment.
