Information Development

High-quality, accurate content is a crucial component of the integrated information solutions that we provide. Having collaborated with OEMs from around the globe for more than 50 years, we understand the nuances of authoring easy-to-understand text and artwork that communicates simply to vehicle owners and dealership service personnel.

Working in coordination with your internal team we perform all phases of the authoring process. Key stages may include vehicle research, content validation and signoff across multiple stakeholders. By working together we ensure all aspects are aligned with your corporate image, marketing standards and legal terms.

Are you concerned about how to handle product changes?

To support your product change activity, we have deployed comprehensive change management tools and processes, enabling us to ensure that information is up to date and aligned to support the latest features of your vehicle programs.

Are you looking for experienced professionals?

Our specialized teams include electrical and mechanical engineers, certified technicians, technical authors, editors, instructional designers, graphic designers and digital media specialists. Vehicle research is conducted at both our customers’ engineering and assembly facilities or at one of our own secure and fully equipped workshops.

We have extensive experience working with multiple stakeholders globally to develop service and owner-facing information. We work proactively to monitor and manage change to ensure that the latest information is aligned with your programs.